How do you look up a Somerville 311 request?

Hi data nerds of Somerville, hoping for some help:

Been playing with Somerville's 311 open data and hit a wall. The dataset seems to only have category-level info for each request along with the request #, location, current state (open/closed/etc), and similar info... but its missing the important stuff -- the actual issue subject, body/description, updates/comments from the city, etc.

I tried figuring out how to use the numeric request ID to pull up the actual portal page but unfortunately was unable to figure out any way to associate request ID with URL. Those pages are public, but the string in the URL seems to be a UUID internal to the ticketing system.

It's super straightforward in Cambridge and other cities using SeeClickFix for ticketing... but Somerville's QScend ticketing system seems to be pretty locked down.

Am I missing something obvious?