Internet Outage Now

Thursday our internet went out in Preston/Forest area of North Dallas. The provider customer service acknowledged the outage and a following day time when it would be restored which did not occur. Provider then gave another time for restoration which also didn’t happen. Now, five days later, the provider only acknowledges the outage and makes a statement about a billing credit to be applied later. They don’t provide any other information although we believe it’s a fiber optic cable issue. Is anyone else experiencing this in the area?