r/centurylink•
AndrewX192

Repair "completed" with no dialtone

After 311 days, 6 re-created accounts and an agent messing up my phone number (0998 got substituted for 0889) CenturyLink says they have fixed my landline...

Of course it's not actually fixed and now the agents keep saying that I need to wait another 24 hours for dialtone. All while the bill continues.

I've already talked to 44 agents over 28 hours of transcripts trying to solve this problem. All I get is excuses. Even the supervisors are pretty much hopeless and just repeat the same "wait" or "rest assured" only to miss another appointment.

Some agents claim there's a cable issue and they can't fix it.. or that it's normal for a repair to take a year while others say it's related to my phone number. This company seems utterly hopeless at providing basic service.

How do we reach someone that can say something beyond "rest assured it will be resolved tomorrow" 30 times in the same two hour chat?

Posted Jun 3, 2026, 1:49 AM UTC

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