Two failed RayNeo Air 4 Pro shipments in a row (US order issue + missing delivery). Need help from RayNeo support

Hi everyone,

I’m posting here because I’m stuck with two back-to-back shipping issues on my RayNeo Air 4 Pro orders, and I’m hoping someone from RayNeo support or anyone with experience can help.

I ordered the Air 4 Pro on May 21 during the graduation discount. I was really excited to use it for work and development, but both attempts to receive the product have gone wrong.

Order 1: Returned to sender USPS returned the package due to “insufficient address” I double-checked my order details and the address was correct on my end RayNeo support advised me to place a replacement order while the refund is processed Refund is still pending until the return reaches their warehouse

Order 2: Marked delivered but not received Replacement order was shipped after support recommendation USPS tracking shows “delivered” However, I never received the package I checked all possible delivery spots and confirmed it’s missing I’ve contacted support several times, but so far I’ve only received generic “missing package” troubleshooting responses.

At this point, I’m in a situation where: One order is stuck in return/refund process The replacement order is marked delivered but not received And I still don’t have the product I understand shipping issues can happen, but having two consecutive failures like this has been really frustrating.

If anyone from RayNeo support is active here, I’d really appreciate if you could help escalate both orders together. I can provide order numbers and tracking details via DM.

And if anyone in the community has dealt with similar USPS delivery issues for RayNeo, I’d really appreciate any advice on how this was resolved.