Food served straight outta dustbin at a premium property

I recently stayed at a premium Resort in Kasauli for 2 nights with my wife and our 2-month-old daughter, and honestly, I'm still shocked by what happened.

To start with the positives: the property is beautiful, the pool is great, the food tastes good, and everything feels new and well-maintained. If I were rating the resort purely on looks and amenities, it would score quite highly.

Unfortunately, one incident completely ruined the experience for us.

We had booked one of the cottages. On our first evening, we were sitting in the lawn area below the cottage balcony and ordered fried rice with chilli chicken. After finishing most of the meal, there was a little food left. I mixed the remaining rice and chicken into one bowl and asked a staff member to send it to our room so I could finish it later at night.

After waiting for a while, I reminded the same staff member. I then happened to walk out to the balcony to see what was taking so long.

What I saw was unbelievable.

The staff member had apparently thrown my bowl into a dustbin by mistake. Instead of informing me and offering a replacement, I watched him take the bowl back out of the dustbin, place it on a tray, and start bringing it to my cottage as if nothing had happened.

I immediately confronted him when he arrived at my room. To be fair, he admitted what happened, and both he and the manager were extremely apologetic. Since they acknowledged the mistake and genuinely seemed remorseful, I have chosen not to escalate the matter further.

But the fact remains that someone actually attempted to serve food taken out of a dustbin to a paying guest.

What makes this worse is that my wife is currently breastfeeding our baby. Had I not witnessed this myself, she could easily have eaten that food without ever knowing where it had been.

Mistakes happen. Throwing away the bowl by accident isn't the issue. Trying to serve it after retrieving it from a dustbin is.

Just sharing this so others can make informed decisions and perhaps be a little more careful about food handling, even at premium properties.