WARNING: KuKirin After-Sales Service / Warranty is a nightmare (Backtracking & Illegal fees)

Hello everyone,

I wanted to share my recent experience with KuKirin’s customer service to warn anyone thinking about buying from them.

I am a loyal customer of the brand and I already own other KuKirin products. Recently, I bought a new scooter (€419). Right out of the box, it had a major battery defect: it completely dies and drops to 0% after only 7 km of riding (tested with a light 58 kg rider). The scooter only has 79 km total on the odometer.

Here is how their support handled it, turning in circles for weeks:

• First, their technical team agreed in writing to send me a replacement battery.
• Then, they backtracked and asked me to ship the whole 25 kg scooter back to their warehouse.
• Next, they demanded that I pay an illegal €80 return shipping fee, completely violating EU consumer protection laws regarding products under warranty.
• Finally, they claimed my technical videos 'weren'’t clear enough' and asked for even more data, ignoring their previous agreement.

I refused to pay a single euro for a defective product under legal warranty. Since they refuse to honor their word, I have officially opened a PayPal dispute today to secure my money.

Be very careful when buying from them. Their products might look good, but if you get a defective unit, their SAV will do everything to make you pay or make you give up