Account Suspended — Haven't Received a Single Email From Runway
Hi everyone,
I'm wondering if anyone here has experienced something similar.
My Runway account was suspended almost two weeks ago, just a few days after I renewed my Unlimited plan. I've already submitted an appeal and contacted support multiple times.
What concerns me most isn't even the suspension itself—it's that I haven't received a single email from Runway regarding:
• The suspension
• The status of my appeal
• Any response from support
The only person who has responded so far was Timmy on Discord, who kindly said he would pass my case to the team for review.
To clarify, I never received any warning email, suspension email, appeal confirmation, or follow-up email at any point during this process.
I'm currently in the middle of several production projects, so being locked out without any communication has been extremely difficult.
Has anyone else experienced this? If so, how long did it take before you heard back from the team?
I'm not trying to attack Runway—I actually like the platform and hope this gets resolved soon. I'm mainly trying to understand whether this level of silence is normal and what I should expect next.
Thanks.
Posted Jun 3, 2026, 11:49 AM UTC