ICP only shows old closed file and not current DXB entry. Anyone experienced this?

My partner entered Dubai through DXB on 2 May 2026 and is currently in the UAE.

ICP only shows an old CLOSED file from a previous tourist visa and does not appear to show the current entry at all.

No fines are showing on GDRFA.

A company PRO checked as well and could not find any additional information. He suggested visiting immigration because the latest entry may not be recorded correctly in the system.

Has anyone dealt with this recently?

Did immigration have to fix it, or is there another way to verify the current stay and remaining days?