Angry vs rude

Angry customers or clients don’t bother me most of the time. Because because most of the time, they are generally good people, and something has happened that has caused them stress or made them upset (whether it’s our fault or theirs) and unfortunately I’m the person who has to deal with that and try and fix it. Generally these kinds of people will still show basic respect for you, because they know it’s not your fault, and unfortunately you’re the messenger.

No it’s not them. It’s the RUDE motherfuckers who continuously talk over you, and think they can bully you into doing their bidding. They think they can intimidate their way into getting what they want, and then when you refuse to fold, insist on getting your manger involved. And they do it in the calmest, most “you’re a peasant” voice ever.