Luno UK leaving the UK - can't withdraw and it seems impossible to speak to someone. Anyone else having issues?

Luno are leaving the UK and you have to move your crypto out.

I am having issues as I can't enable crypto withdrawals as it says it is waiting on Luno verifying my identity.

I am already fully verified. It says so in the app.

I had to scan my face last week when I tried to enable crypto withdrawals and it says it would take a few mins. I was on the live chat and there were humans then, and she said it could take 24 hours.

4 days later, no one has replied to my ticket and there is no way to speak to a human on the live chat. The bot just makes a new ticket over and over again.

Anyone else having issues?

I literally can't contact anyone as no one is replying to tickets and there is no other way to speak to someone.