Terrible Service and Response Times

Is it always this way dealing with Moza? I thought I’d order directly from them since they had a lot of stuff discounted, but that was a terrible mistake apparently. I placed the order on 5/26 and I finally got an email today 6/3 that the R3 was out of stock and they’d ship it by 6/25??? I wait a week, expecting the whole thing to be here any day, then finally get a response that they don’t have any. I guess I wanna know how tf they are that behind on orders. Anyone else experience some shit like this? I’m about to just dispute it on the credit card bc I don’t want to wait another week for an insufficient email response.