Mashreq freezing accounts

I am so mad right now. I was living in a hotel for 1 month until I find the right apartment for myself. They had an offer for 5k a month so I took it. I finalized my new apartment rent as well and I should be moving in today.

So today morning I left my hotel thinking everything is normal. I made Ejari for my apartment and told the landlord I will pay via bank transfer for the first rental amount. I am added a beneficiary and it won’t transfer. I checked and my account was frozen.

I called Mashreq and they said I need to update KYC that’s why they froze my account.And my hotel deactivated my card because apparently my move out was supposed to be today. I told them I moved in by the 4th so a month is the 4th. They said no it has to be 30 days so if the month has 31 days basically I have to pay extra for the 1 days . That is so dumb because I paid for a month not 30 days .

Now I can’t move into my new apartment because I need to make the rental payment.and I can’t be in my hotel as well. And the bank told me It will take 1-2 days. What an inconvenience.