Customer got angry because we would not price match jeans from online seller

I work at a clothing store around my town, early this week a customer came in need of a pair of jeans. He showed me a screenshot of listings on his phone from online wholesale sellers where similar jeans as we had were going for $25. He wanted us to match that price since our jeans were $55. He argued that he had also checked prices on eBay, Alibaba and Amazon before coming to our store. I tried my best to explain that we cannot price match wholesale sites or overseas marketplaces.

The customer got angry and said we were ripping people off and left. I have dealt with unreasonable requests before, but this one really bothered me.

• What is the most unreasonable price match request you have received from a customer?

• Do customers often try to compare your store prices with wholesale or overseas sellers?

• How do you explain to customers that bulk pricing from manufacturers is different from retail pricing?

• Have you ever had a customer demand a refund for clothes they bought elsewhere because your store sold the same brand?

I am wondering if there are others who have dealt with customers who do not understand the difference between wholesale and retail pricing.

Posted Jun 3, 2026, 1:16 PM UTC

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