3 GBPs I can't claim, no phone support, no email response. Trying to find a real human at Google.
Spine surgeon I work with has 4 Google Business Profiles. He only manages one. The other three are old locations sitting there with his name on them, racking up patient reviews nobody is responding to.
I've already got management rights on the correct profile. For the other three, I uploaded his personal license, his Georgia medical license, and a bank statement tied to the current location. The automatic portal keeps rejecting it. No reason given. No follow-up. Nothing.
Here is the part that's making me lose my mind: there is no phone number for Google Business support. None. The "contact us" email I sent went into a black hole over a week ago. The only path forward seems to be hoping the auto-verifier changes its mind, which it does not.
What I actually need is simple. The three old listings merged or removed, with the reviews carried over to the current location. Those reviews are years of patient feedback and I'm not willing to lose them.
If there's a Google product expert who can actually escalate this, please reach out. If you've broken through the same wall, I'd love to know how. Anything beats waiting on an email that isn't coming.
Posted Jun 3, 2026, 1:16 PM UTC