We built an AI that interviews your clients before the ticket hits your desk. Going live June 9.

Ricky here from CloudRadial. I run a lot of our demos, so I say this constantly: clients are gonna client. They'll send you a ticket that says "not working" and consider the matter fully documented. Then your tech gets to play detective on a case the client already closed in their own head.

So we built ChatAI to do the asking. A client sends something vague, it runs the follow-up questions a halfway-decent tech would ask, and a real structured ticket lands in your PSA with the context already there (ConnectWise, Autotask, Syncro, HaloPSA, Kaseya BMS). Your tech opens it already knowing the error, who's affected, and what's been tried.

Worth saying plainly: it doesn't deflect the ticket or auto-close it. The ticket gets created every time, full transcript attached, and a human still owns the fix. We're not in the business of making tickets vanish. We just want the one you get to be a lot less painful.

Pro and Enterprise go live June 9, and I'm hosting the launch webinar. Fair warning, it's a live demo with me driving in real time, which historically means I share the wrong window at least once before I find my footing. Come watch it work anyway.

WEBINAR: ChatAI Pro & Enterprise launch Tuesday, June 9, 11:00 AM CST Grab a seat: https://info.cloudradial.com/webinar-registration-chatai-meet-the-chat-layer-built-for-your-service-desk

I'll be in the comments before and after, and there's a live Q&A. Bring the hard questions, those are my favorite.