DHL Customer Service contact form down for more than weeks!
So, I ordered a thing from eBay that is shipping from USA. Destination country is Finland, so according to DHL I am "Rest of the World" and I need to interface the customer support in USA. But the package got stuck with no updates since late April - it is still in New Jersey somewhere.
Attempting to find out more about my stuck package using the portal where all the links led me to, at https://webtrack.dhlglobalmail.com/support/contact
Week after week, with different browsers, I type in the details and everything vanishes with a popup:
"Something went wrong. Can you please try again? Code: 400.1504001"
Then I have to type in everything again (Yes, I am trying again, please!) and the same error pops up time and again. It is exceedingly frustrating, particularly on mobile, that DHL insists the customer inputs the same thing over and over. It is like the customer support is not even trying! Naturally, it takes ages to reach anyone via telephone.
And yes, I have tried to use the page with different browsers, even the mobile and the laptop. Did nobody notice that they are suddenly not getting support queries? The issue has persisted at least 2 or 3 weeks.
Posted Jun 3, 2026, 1:22 PM UTC