Is the lack of medical records bad?

In 2018, I moved to Europe to the Netherlands. I had bad luck with local doctors. I was already using hormones from my birth country, and while waiting a long time for an appointment with gender doctors, ordinary doctors often made bad notes about me in my medical records. I got unprofessional comments such as "Mister K***** doesn't make eye contact", "Mister K***** wears women's clothes and makeup" or "Mister K***** came to the appointment angry." Some doctors even wrote my ethnicity down (not NATIONALITY, but ETHNICITY), which is absolutely irrelevant, and such questions are considered racist in many countries.

I kept transitioning on my own costs, and having hormones from my birth country was my only option. In 2021, I cleared my medical records, which was my right because I didn't want those negative comments to appear anywhere. In 2022, I finally had an appointment with gender doctors at the local hospital. I was immediately judged for clearing my medical records. I got a lot of mistrust from the Dutch psychologist. She even criticized me for having an English-speaking job. I was questioned about my mother and about my ethnicity, which is, again, not relevant. Eventually, I got rejected and got no medical help from the Dutch government. I further transitioned on my own, and I got hormones from a private clinic.

Why are some psychologists like that? Is it appropriate?