slight rant about transparency & 3rd party "marketplace" sellers

TL;DR: BB needs to really be up front regarding policies concerning items bought through 3rd party sellers, as it led to a lot of confusion and dissatisfaction on my end.

I purchased a laptop for my son to take to college on BB last month. I specifically chose BB in that there is a store near his college and I thought if he had issues he could take it there for repairs under a Geek Squad extended warranty I'd purchase. Trying to keep things simple. I bought an Acer laptop which I knew to be refurbished, and listed the seller as "Acer". When I saw that the return period was only 15 days I decided to get the Best Buy Plus membership to extend that return period to make sure it would work okay. Get the laptop, all is fine.

Yesterday I go to purchase the Geek Squad plan but found no way to do so on the site. I also notice that the laptop is no longer able to be returned. I'm very confused. The direction I got from the site was to go to the store to talk to customer service.

Today I went to the BB store and ask about the return policy issue. He tells me that the membership return period extension does not apply to "marketplace" items. This was completely new to me. Luckily he said I could cancel the membership and get a refund, which I did almost immediately, seeing that it now served me no purpose. I then say I'd like to get the protection plan, and he says that marketplace items can't be covered under those plans. Then as a final kick, I check to see when the current manufacturer warranty runs out, and it turns out there isn't one.

If BB was more clear regarding these policies, especially regarding what items are "marketplace" items and which ones aren't, I probably would have bought something else entirely. This, along with the ongoing problems using the website really make me question future purchases..