Quantum Fiber disconnecting every ~12 minutes – anyone else experienced this?
My Quantum Fiber connection has been dropping every ~12 minutes with a consistent pattern since yesterday. It reconnects within about 30 seconds each time and repeat.
I have same problem last week with the old device C5500, I got a technician over and they just replaced it with the Q1000K and it work well for 2 days and this happen again. I scheduled a new technician this time, but it take days from now and I want to see if this is a self fixable issue since I need a stable internet for work.
I've already tried rebooting the Q1000K and reseting it to default. I also tried updating it to the newest available firmware version: QKX001-06.00.44.00 and didn't work then I reset it back to fatory setting.
Metro Area: Seattle
Device: Q1000K + 360 WiFi Pods
Area: WAN GPON(show in setting)
Mode: No Bridge Mode
Has anyone seen this before?
Attaching the log screenshot for reference.
Posted Jun 4, 2026, 1:00 AM UTC