New Connection Acting Like Billing Suspension

Working with a cottage owner (I'm remote) to get setup on Valley Fibre Internet.. Install date was today..

Fibre with SFP is connected to our router.. Getting a RFC6598 IP with DHCP. I have remote access to the router via a Starlink connection..

Can't get internet access. Before the first call couldn't even ping the default gateway. First tech said they needed to activate the connection, once that was done we are able to ping the default gateway.

Opening that IP in a browser loads a status page with data up and down (in the kilobytes range) and a couple timers.

Still can not access anything beyond that though.

How does a Valley Internet connection act when billing is suspended or overdue bill or vacation suspensions?

Static public IP is $15/month.. Does anybody know how much they charge for a dynamic public IP? How often do their dynamic IPs change?