Evri no longer deliver parcels to my address

Since September 2025 if we order something and we discover it’s being delivered by EVRI we just know it will not arrive. It’s so frustrating that a lot of companies won’t disclose that they use EVRI until I’ve purchased. I ordered something recently and I’m getting daily emails from the company saying there is an issue with my address and I need to contact the courier, but EVRI say they apologise for my delay and my parcel will be delivered tomorrow (been saying that for about 6 days). My parcels never even gets to the point of being out for delivery - they get to the depot and then “get lost in transit”. My address is no different to when I order stuff that is delivered by Royal Mail or Amazon and that manages to make its way here.

I can’t get a refund from the company yet because according to EVRI it’s still in transit.

My biggest frustration is not being able to actually contact anyone and understand what the problem is. My thoughts are that we don’t have a courier, or, because we live on a farm and there’s a long farm road to get to our house, it’s not worth the couriers time. It’s incredibly frustrating.

This is just a vent really but, if anyone has had any success contacting a human at EVRI I would love to know the details.