Ulta customer service is by far the worst…

I am a diamond member, and have given this company more money than I should and more than they deserve. Half Magic launched their euphoria collection and the only thing I cared about what the limited edition glitterpuck. I should have bought it in store, but when I went to buy it it was sold out everywhere except for online. I had 849 points (roughly $30.50) which basically covered the cost of the glitterpuck. I placed my order on 5/14/26 and it was marked as delivered by UPS on 5/18. It never came. So I called Ulta customer service. They told me to wait 24 hours, which is fair, to see if it would show up, it never did. I called 48 hours after delivery or lack there of, and requested a replacement. They never sent it. However the glitter puck came back in stock in store and I bought it with real money and not points. So I called again and explained that I bought it and didn’t want a replacement and wanted my points refunded to my account. We are almost a month out and this has not been rectified still. I call every day trying to get my hard earned points back, and they “escalate” it but nothing ever gets done. Has anyone ever been in this situation? And if so how did you get your points back?