Never using stubhub again

Ordered tickets to Martin garrix through stubhub 2 months ago. The “tickets” they sent wouldn’t scan at the venue last night and after 30 minutes on hold with customer service, stubhub said “oops, here’s a refund”. We traveled to go to this show!

If stubhub isn’t able to verify or guarantee ticket authenticity, what exactly do they offer? Incredibly frustrating experience and ruined the night.

This is the second time I’ve had stubhub tickets either not work or get cancelled day of or day before an event. Their customer service is functionally nonexistent and their product is less reliable than a random Craigslist/FB marketplace seller.

There were a ton of other people outside the venue who were also trying to get through to stubhub because of the prevalent fraud. We need a bureau of consumer protection because this is unacceptable.