Not sending out updated boarding passes

My family and I booked viarail from TRT to MO to QBC. We were excited as its their first time in canada. Then we received an email saying that the layover time on MO has changed due to maintenance but our dep and arrival time are still the same. But then we arrived later than our original time so i was confused cuz there were NO EMAIL OR WHATSOEVER ABOUT AN UPDATED PASS. Its a good thing i asked the lady on the train because she told us our train number has changed and instead of leaving at 12noon ish it will depart at 4PM. 4hrs delay. So we waited. Then the time we arrived we had to line up, our qr got scanned and got DECLINED. (ok it was kinda our fault that we didnt ask for new tikcet but i literally thought it was the same one AND NOBODY MENTIONED ANYTHING). so instead of riding the 4pm train we had to wait AGAIN for the 6:15 onE. Man on the counter said he called my number, like this doesnt work for people whos not on their phones often. They should know that people prefer notification like these THROUGH EMAIL. Calls dont work for everyone. i hope they consider about EMAILING every changes of schedule and UPDATED BOARDING PASSES. Also the first email i received of the change didnt help becuase it was too long. Maybe emphasize the part ‘consult with viarail about your updated schedule prior to boarding’ like we’re the ones adjusting now??