Account/Password Problem

I am able to log into the game and play but I was trying to login to their site to close a ticket I submitted and ended up figuring the issue out on my own but It wouldn't accept my password and I have it written down in front of me... so I did a password change and STILL somehow the password is wrong...

At this point I don't care about the false ticket I submitted, I just want to know what the hell is my password and why the hell is the Arc system so horrible?

Does anyone know a way to get support if you don't have an account? I tried from in-game but "Account Support" just opens up Arc's website.