An Accessory idea......

Hello everyone! If you have an Orion, it's cool to be a part of this growing fam, if you are thinking of one, I recommend it. I've noticed three common threads in the complaints I'm reading:

1- I'll cut to the chase since this is the one my idea is based around and you can ignore the rest if you like. A lot of people want some sort of hardware control system and are not pleased by having to fiddle with the app when they are trying to sleep. I think this is a fair complaint that's been addressed a bit by the app updates, but not completely solved. Why not have a $50-$100 dollar accessory that connects to the main unit via bluetooth that does this? Just a sexy little dial, or up and down buttons with a small LED screen? This seems very doable to me. I don't need it, but it would help those that do.

2- The software has been getting a lot of complaints. I get this. It's definitely improved, but it needs a lot more work. But I really do have faith, given how active they are with the community, that this will continue to get better.

3- There seem to be some hardware growing pains that I think the company should be more upfront about. I will say, from my experience, the company has easily the best customer service I've ever experienced. They do have a lot of problems with shipping (I don't actually think this is entirely their fault, but it's frustrating). I went through 3 towers before I got one that really did the job. The first one I got worked BEAUTIFULLY in terms of heating and cooling, BUT it continually had connection issues. So, after a lot of troubleshooting, they sent me a new one. The new one connected just fine, but did not heat or cool nearly as effectively as the original one did. After a bunch of data exchange and customer service, they replaced that one too. The final one is a keeper. Works beautifully. Is quiet. Amazing. I have no doubt that the company will make things right with people, but I think this should be addressed directly. I'm seeing lots of connection issues on here, and I don't want people to think this is anything but the great product it is. I just think there might have been some manufacturing faults or faulty parts in the first gen. Totally understandable, but keep us in the loop.

Just some thoughts,

Mark