Customer complains that she got her food too fast.

Discussion

A customer came into my drive thru today, they ordered two things, #8 asiago chicken club and medium fries. At the time she was the only customer we had so we were able to get out to her food out in 1:30 time but however we did it so fast that she got suspicious and said it wasn’t her food. I go over order with her, double check with my coworkers and we confirmed it is her food, she says “I wanted it fresh” 1:30 time isn’t fresh enough for her I guess. We remake her sandwich but instead of giving it to them instead we make her wait 10 minutes. Amd then she drove away pissed. Was this a piss poor way to take care of a customer? Absolutely and I wouldn’t do this but the day was already going bad so I wanted to have fun. Surprisingly that’s the first time I have ever had a big Karen out of the entire year I have been working at this location.

Posted Jun 7, 2026, 4:41 AM UTC

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