My twin sister and I just turned 30, and we had matching necklaces made to commemorate it. We wanted a dainty necklace and fell in love with a gorgeous design from a well known jeweller based in Canada, and wanted to replicate it. I reached out to Provence, Tianyu, LGG, Zuvelio and Starsgem for quotes which I am sharing below:

10k yellow gold // 15-17”1mm cable chain // 0.5ct marquise lab diamond with 13 small round lab diamonds

Provence: $480/$562/$717  
Tianyu: $580  
LGG: $869  
Zuvelio: $900-$1,000  
Starsgem: $415/$540

Prices quoted is per necklace, including shipping. For Provence & Starsgem, I looked through many reviews and shortlisted down to 2/3 reps. As you can see, different reps quoted differently (Jason’s was the most competitive at $480 which included $30 DHL shipping) I will share the full timeline below. For context, Jason & I are within the same timezone, so communication was very easy. He also speaks and understands english very well.

Timeline:  
27 April - I sent in an enquiry sharing reference pictures and info about what I wanted to do for both necklaces.

29 April - Jason replied with a quote, I asked some questions and made 50% payment via Alibaba on the same evening. He shared that there was a upcoming chinese public holiday the following week so I would receive the CAD later than usual. I also informed him that I was hoping to receive these necklaces by 29th May, and he said it should be no problem.

13 May - Received the 1st CAD in the morning. Asked for minor revisions, he was very receptive and sent me the revised 2nd CAD within the next hour. I spotted a slight error and he was quick to acknowledge my feedback and told me he would correct it ASAP.

14 May - Received the revised 3rd CAD. It was perfect, and I confirmed to proceed. I requested to see and approve the 2 diamonds before they are set. He told me that they don’t usually do it for normal cuts, but he will specially arrange it for me.

19 May - I reached out first thing in the morning to check in if my necklaces were on track for 29th May. He assured me that the videos will be sent today and that they would expedite the production. As promised, I received videos of both diamonds 4 hours later that afternoon.

26 May - He sent many photos and videos of both necklaces. It turned out even nicer than I imagined. I was so happy with it, and told him to send me the Alibaba payment link for the balance and to please ship it out ASAP. He sent me the payment link within the hour and called me to let me know since I was at work and missed his message. I immediately made the remaining 50% payment after being notified.

He confirmed my address, informed me about their limitations on declaration value (they need to declare a lower value) and shipped it out promptly. At 6pm he sent me the FedEx label and tracking number within the next hour. He advised that it usually takes 3-5 days to receive it. I kept my fingers crossed 🤞🏻

28 May - I received the necklaces at 1pm in the afternoon. I am in Singapore, and in total it arrived at my door in just 43 hours! My sister and I were in awe at how beautiful it turned out. We gifted it to one another for our birthday and everything went perfectly according to plan. 🥹 I wholeheartedly recommend Provence & Jason. My sister was super impressed and is also working on her wedding band with Jason now!

I am so glad I took time to do my research, reached out to several vendors and reps that eventually led me to Jason! While I did read several old negative reviews regarding others experience with Provence from before, I never saw one mentioning Jason. There were only good reviews or comments recommending him. Above all, I was impressed with their manager’s (u/bigbenxie) presence in the lab diamond & provence community. To me, they showed their commitment to doing better & doing right by their customers, and officially shared their revised after-sales polices. It looks like Provence is the only vendor that has a professional and dedicated manager taking care of any escalated cases and after sales issues so that gave me full confidence to place my order and really put me at ease.

Before joining the Lab diamond & Moissanite reddit community, I was completely new to this and gained lots of insight and knowledge from Reddit. I hope that sharing my experience and all the details here helps someone else starting their journey too. Happy to answer any questions, I hope y’all have a wonderful week.

You can reach Jason on WhatsApp through his number +86 19127339258

THANK YOU JASON 😊🫶

Full details of my great experience with Provence Jason including vendor price comparisons & timeline