Unable to verify ID when trying to sign up even though my details are correct

I am unable to sign up for an up account, my ID verification keeps failing. My details are correct, support gave me some things to try which didn’t work and all they can suggest is that it doesn’t match equifax details. But it does - I literally have my credit file open and my details match theirs.

Now I have maxed the limit of ID verification tries and it won’t let me for 8 days. Support are no help. Did this happen for anyone else?