BPI NAFFL Not Granted - Can I report to BSP?

Hello everyone. Idudulog ko lang yung problema ko regarding sa NAFFL status ng BPI Rewards Card ko. Asking for advice kung anong next step ang i-take ko rin.

I was wondering kung ano yung best course of action that I can do para ilaban yung hindi na-grant na NAFFL status ng BPI Rewards card ko. 1) Mag-email na po ba ako sa BSP with my proof? or landline call is better? 2) Is it safe to send my card details and personal proofs sa email nila?

For context, I was invited to avail a BPI CC wayback Jan 2026 via phonecall (Telesales). I activated the card Jan 2026 din. Pasok ako sa approval date ng "January 1, 2026 to January 31, 2026" so my spend period is "January 1, 2026 to March 31, 2026" then the awarding schedule is "May 31, 2026".

I met the promo mechanics na may accumulated spend of atleast 30k, my first principal BPI card, and transactions were retail online and in person.

This is my first credit card kaya gusto ko po ilaban yung NAFFL.

I already called twice, naissuehan na rin ng SRN. Sabi 7 banking days tawag daw ulit. Though I'm concerned kase based sa T&C "Disputes are accepted up to June 30, 2026. After June 30, 2026, BPI won’t entertain disputes anymore."

Should I wait na lang po ba? or filed na dispute sa BSP while waiting? I fear papahabain lang nila yung process until matapos yung dispute period.

Maraming salamat!