Brose mid-drive motor cutting out when I hit a bump?

Ebike troubleshooting

I purchased a Ride1Up Prodigy V2 about two months ago. It has been absolutely awesome except for the fact that when I go over a big bump or even a medium sized bump the motor will cut off for a second causing my to loose my cadence and momentum. I already adjusted the magnet speed sensor on the rear wheel spoke (and in the process stripped it out, thankfully Ride1Up sent me a new one) so it's not the speed sensor magnet being to far from the sensor mounted on the chainstay. Does anyone know what might be going on? Also it's not the battery momentarily loosing connection because my screen stays on the whole time. The speed sensor on the chainstay is bolted to the chainstay so it's no moving around afaik.

Posted Jun 8, 2026, 4:32 PM UTC

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