My account was compromised and no response from roblox support.

My Roblox account was recently compromised, and an unauthorized person gained access to it. They used my account to make multiple gamepass purchases, transferring a total of 44k Robux to other accounts.

I secured my account as soon as I discovered the issue and submitted a support ticket to Roblox. However, despite receiving the automated acknowledgment email with a ticket number, I did not receive any response from a human support agent. After waiting 5 days without any update, I submitted a second ticket. It has now been 7 days since my original ticket was filed, and I still have not received a single reply from a real human being.

One thing that concerns me is that I previously experienced an account compromise back in 2022. At that time Roblox Support responded on the same day, investigated the case within a few days, and restored the stolen Robux. I am worried that my current case may be denied due to Roblox's "one-time courtesy" restoration policy, even though it has been quite a while.

I'm looking for advice from anyone who has experienced something similar. Is it still possible to receive a refund in a situation like this? And has Roblox Support become significantly slower or less reliable recently, or is waiting over a week for a human response now considered normal?