The shop is an actual circus...

I'm changing a promotion end and all of a sudden there is a loud SMASH of glass breaking...

I think nothing of it, I assume someone has dropped something, happens all the time, I call over headset for my colleague to get a mop ready...

SMASH SMASH SMASH SMASH

I drop what I'm doing and immediately hurry to see what's going on...

There is just this small fat lady, leaning on a crutch just *casually* swiping wine bottles off the shelf...

Me: "WHAT ARE YOU DOING?!"

She just nonchalantly looks me straight in the eyes and casually knocks another one off...

SMASH

Lady: *Very smuggly* "YoU cAnT dO aNyThInG, i HaVe MeNtAl HeAlTh" 😏

*Casually swipes another one off the shelf*

Lady: "WhOoPsI" 😏

I just explode on her...

Me: "What the actual fuck, just fucking stop, there are literally kids in here right now!

My colleague comes to see what's going on, armed with the mop I asked him to get...

She turns to him and for absolutely no reason whatsoever...

Lady: "WHAT YOU GONNA DO ABOUT IT *VERY BAD RACIAL SLUR* 😏

I had to stop him going off the rails and I told him to call the police...

Lady: "NO PLEASE DON'T" 🥺

I started cleaning the mess while passive Aggressively telling her about the kids in the shop and asking her what her fucking problem is...

She just stands there watching me clean up like 10 wine bottles looking absolutely bewildered, colleague comes back and says police are on the way...

She genuinely looked shocked that we *called the police*, turns around and slowly shuffles out of the shop...

Police come and says she does this all the time and would I be willing to stand up in court against her...

It never came to that because apparently she was immediately prosecuted in basically a no contest case lmao

What the fuck is it with retail establishments and actual fucking clowns