Refills Support is non existent.

I purchased the 6 months supply last Wednesday. Got approved Thursday. My ID still has yet to be verified.

I reached out to support trying to see when my ID would be verified and also when will the pharmacy ship out my vials. I don’t even know which pharmacy they’re using. I have been trying to reach out to support since Thursday with no solution. Tried calling them but it’s literally an AI voice that tells you someone will be reaching out to you soon.

To be honest, I just want a response. I don’t care when it’s going to ship if they have a problem with that, I just want someone to answer my questions.

Is it really this bad? I’m about to file a chargeback with my bank if they don’t respond. I’m frustrated.