New SIM card

Hi all.

My Dad has a PAYG Vodafone SIM in an old phone. Unfortunately this phone developed a r/spicypillows and the charger port is disintegrating (micro usb 😔).

We bought him a new phone but now I need to transfer the number from a full SIM to a micro SIM.

Voda customer services (Egypt based, I believe) were so unhelpful, requiring the account holder info and recent call log (phone is basically inbound only) to clear their "security checks".

Any help to get a replacement SIM please.