The Shaft Store Warranty Claim

Anyone have experience purchasing anything from The Shaft Store? Bought a Fujikura shaft from them last year and it snapped 3 months ago. Emailed asking about filing a warranty claim, and they responded within one day saying they would initiate one. However, I haven’t heard back since and they have ignored all my follow up emails. Tried calling left a voicemail without any response. Fujikura never responded to an inquiry as well.

Just curious if there was something else I can do. They were listed on Fujikura’s website as an authorized dealer, so I can’t imagine there be an issue.