My call center “persona” has taken over my life

I’ve been working in customer service for 6 years. I started in claims during the pandemic. It came at a perfect time because my anxiety was at an all-time high. I was agoraphobic and not leaving the house, so working from home really helped. In my first CS role, I was getting cussed out daily. I couldn’t blame the callers because what they were calling about was serious and they had every right to be upset.

I’ve found that if you let them, callers will try to use anything against you (i.e., your perceived race, how your voice sounds, your intelligence, and so on). Because of this, I made my voice very “neutral” sounding and adjusted my demeanor accordingly.

Fast forward to now, I’ve found myself socializing in my work “persona.” Whoever I talk to on the phone, I sound like I’m at work. My husband says I always sound scripted. He even says when I talk in my sleep, it’s in my customer service voice. I don’t hate my job, and it has good benefits, but I feel it has deteriorated my ability to socialize. I feel so awkward and robotic on the phone, especially when people “go off script.” Yeah, I guess this is just a rant, but I also want to see if anyone else has experienced this?? Is it normal, or am I broken?