Big DISCLAIMER to anyone who participated in the group buy, I HIGHLY recommend double checking your IGI and measuring the stone size you RECEIVED with a caliper — if you don’t have one you can get it off Amazon for $15 or bring it to a jeweler to check. 

I ordered a 6-inch 10kt white gold 2.9mm lab diamond bracelet and received a 2.2mm one — they also produced it in 6.5-inch instead of 6-inch like I’d ordered, so I already had to deal with them to have it cut down to 6-inch and send me the extra piece to match the current IGI. Demi never showed me the IGI, only mentioned it would take another 1-2 weeks if I wanted a new one to match the 6-inch length.

I originally registered on the form for a 2.2mm, but before the group buy closed and invoice wad sent for payment, I spoke directly with Demi via WhatsApp with additional questions and had it updated it to 2.9mm lab diamond — she kept messing up my invoice with it being an incorrect 2.2mm lab diamond, 7-inch, and 10kt yellow gold 2-3 times before I confirmed the correct invoicing and made my payment through Alibaba/PayPal.

After the batch was done and she sent me a "verification" video of the finished product - I was under the assumption it was my bracelet since Fiorese and Tianyu send verification of individual pieces before they send it out — even with group buys. I wasn't notified until AFTER I'd received the bracelet and opened a dispute via Capital One/PayPal/Alibaba Trade Assurance that the video she sent was a random bracelet someone else ordered fron the same batch.

So now I'm pissed and Demi has openly admitted she never double checked my invoice and payment through Alibaba and manufactured the 2.2mm instead of the 2.9mm from the start — who the hell runs a business like that!? They gave me a couple alternative options such as sending the 2.2mm back so they can produce the 2.9mm which would take another 1-2 months or "discount" by refunding me the price difference of the 2.9mm and 2.2mm — which isn’t a discount, it’s just a refund on the difference.

With the frustration and negligence of this entire transaction, I said I'd rather receive a full refund and return the bracelet, but THEY they would need to send me a prepaid trackable label to return it which I've iterated MULTIPLE times in our conversations and through Alibaba/PayPal. It seems they're trying to have me pay for the return label back to ship it back to China even though it was complete negligence on their end and I did my due diligence by confirming the correct invoicing before I paid.

BEWARE and VERIFY your Starsgem Tennis Bracelet Group Buy Order