Need some advice, 24 months commitment.

Hi all,

I am unsure if anyone else gone through the same experience as me. Honestly, I have no idea what to do. I am currently paying £33 a month for a 24 months deal (750MB), ending next year (already did one year). At first I decided to talk to their customer service team, as my internet speed came back a consistent 450mb - 480mb, never even reaching the 750MB as per contract, so I either wanted a retention offer or a better pricing, or even better, dont charge me on my termination fees at all. They promptly said, call this number from the technical department, bye. Didn't even ask me if I had any other queries or any other problems, simply a hangup like a phone call but for chat. Idk if I am overthinking this, or expecting too much, but personally any other customer services never did anything like this before. Thankfully I talked to another agent, and they gave me a 2 weeks credit discount as apologies? XD, that's legit nothing but okay I will take it, anything is better than nothing

Now I am sending my internet speed to their technical department, they are asking all sort of things like don't use this browser, have your task manager up, make sure you are using ethernet, don't have any other sites up and etc, and yeah I do find the process dramatically painful and long because they take ages to reply. But maybe its just protocol.

What should I do? Honestly, I wouldn't mind getting some discount as my contract is ending next year, or should I pay the termination fees, its about £460 they said. Are they bluffing? Do you think they will give me better pricing for lower speed? Ultimately, switching to another broadband will take time, I don't want to pay the termination fee, I will be much happier if they give me a retention offer or prices until my contract ends, they are not giving me what was promised anyway, I don't feel happy overall.

Please share your experiences here, before hyperopic I was using Virgin Media. Any advice will be so greatly appreciated. From this reddit alone, I see hyperopic often gets negative feedback. So hopefully I am not just expecting too much.