" multiple people have reported damaged items"

I know this is unimportant in the overall scheme of things, but I've always been big on what words literally mean. MULTIPLE people have complained? That's most likely not true. I don't run enough orders for multiple people to be complaining about damaged stuff. So, if I call doordash and demand them to let me know what items were damaged, can they pull that information up?

Not one single thing in at least the last hundred deliveries has been damaged.

So, does DD just do a " catch all" type category to complain about the driver's performance if a customer complains about something?