Jacksonville homeowners: what’s your biggest frustration when hiring a handyman or contractor?

Jacksonville homeowners: what’s your biggest frustration when hiring a handyman or contractor?

I’m a woman who owns a small handyman business here in Jacksonville, and I’m always looking for ways to improve the customer experience.

What made you say, “I’m never hiring that person again”?

Or if you’ve had a great experience, what did they do right?

Also curious—how do you usually find people when you need help with a repair? Google? Facebook groups? Word of mouth? Reddit?

I’d rather hear directly from homeowners than read another article written by contractors telling each other what customers want.