An Error Occurred (ebook cover upload)

Hi all,

I can’t upload pics to this post but the error is literally the title of this post: An error occurred.

I am trying to update a cover for one of ebook preorders and keep getting the same vague error message.

I’ve made sure the file is JPG and is 1600 x 2500 px. I’ve chatted with two chat agents who told me to clear my cache and wait ten minutes. Nothing.

Has anyone else had this issue recently? How did you solve it?

KDP backend has been glitchy for the last couple months. Just a few weeks ago, I couldn’t update my listings because I made them in 2022/2023 and their age range thing had completely changed and it kept tripping the system.

Anyway, any tips would be nice because just talked to my fourth chat agents who didn’t know how to help and claims they will email me in two days but I’m not hopeful.

Thanks in advance.