Issues with portal and CS

I ordered from pomegranate and was directed to create a charmphr portal account, which I did and nothing was ever uploaded to that portal. About a week later I got an email with a link telling me to set up an account in their new portal. Which I did. But there’s no information in that portal either. I submitted a refill request and even though my state is async the only notification I got was a text saying a provider had scheduled an appointment with a link to that appointment. That link brought me to a completely different portal where after looking around I was able to select which pharmacy I wanted and pay for the supply right there. I have gotten no email confirmation and I am not able to send messages in any of the portals. None of the 3 portals have any of my info on them and when I try to send a message I get an error. The only way I am able to contact support is through email and they are taking 2-3 days to reply at this point. Is anyone else having such problems with service and support?