Delivery issue with rider

Problem/Goal:
I want to make sure a delivery rider doesn’t get penalized because of a misunderstanding, and I’m wondering if there’s anything else I should do.

Context:
My boyfriend ordered something from TikTok Shop, but the phone number on the order was mine. When the parcel was out for delivery, the rider called and texted me around 3 PM, but I work night shift and was asleep, so I missed it.

Later, the order was marked as “Delivered” even though we hadn’t received anything. My boyfriend got worried because he couldn’t reach the rider’s number, so he reported the order through the app.

After an hour or around 4pm, I called the rider and found out he had actually left the parcel with our neighbor but forgot to inform us. We checked with the neighbor and the parcel was there the whole time.

The issue is that I didn’t know my boyfriend had already reported the order. Now the rider has been calling me asking why he was reported, and J&T also contacted me. I replied that the parcel was received and that it was simply a misunderstanding.

I know delivery riders work hard, and I genuinely don’t want him to receive any penalties because of this situation. Has anyone experienced something similar before? Is there anything else I can do to help clear this up?

Previous Attempts:
• Replied to J&T and confirmed that the parcel was received.
• Explained to the rider that it was a misunderstanding.
• Confirmed that the package was successfully delivered and collected from our neighbor.