If you think you cancelled DashPass, double check your transactions

Cancelled DashPass March 24th and got a confirmation email. They continued taking $10.59 monthly for 3 months before I realized.

When I chatted with an agent, the agent asked me for the last 4 of my card that I thought I used for DashPass. They told me rest assured, that card was NOT charged after my cancellation. So I pushed forward and demanded a refund for the past 3 months I didn’t have access to DashPass, and he reluctantly agreed to give me 3 months worth back, because “that’s all the system will allow me to give back”. Okay? Then he said he could only put it back on the card used for DashPass, not my current card.

Well that never happened, and I got sick of it so I called my bank after they immediately denied my dispute. They said DoorDash is requiring I cancel my current card (that they claimed I DID NOT USE) to get any kind of chargeback. WHY would I have to deactivate a card? So here I am, stuck without access to my money while I wait for a replacement card. I am truly so confused on how this is so complicated. I cancelled my subscription, why are you taking money from any card at all..?

Fuck DoorDash. This sub and this experience has convinced me to never touch it again after this. Between DD stealing tips from drivers, shit wages for them, outrageous ‘service fees’, jacking up the price of menu items for pickup AND delivery, and now blatantly stealing out of my bank account, I’m done. Check your bank accounts if you think you’ve cancelled DashPass