Shopify Sales Channel App Review for our Marketplace Seller App

Hey guys,

I am struggling a bit with the Shopify App Store Review right now.

I building a custom app for our marketplace which allows sellers to connect to our Shopify store and sell their products on our platform. We have to build this as a custom app for several reasons, one of them being that Collective limits us in terms of store origin, as only sellers of the same country can connect.

We need to have one checkout session with all items, even by multiple sellers in the cart and checkout. This is all already built and works well. We have one checkout of all the mirrored products and then forward orders to the respective target store. Payouts take place via Bank Transfer. This is the way the Shopify support told us to build it.

Now in the review we get rejected for the reason that each synced product has to be sold on the origins Shopify store checkout and not on our own (Rule 5.7.14). This is the opposite of what they told us earlier + also defies any sense of building a marketplace. I don’t know any marketplace where the user has to go to different checkouts for all the different vendors. Also the fact that apps for marketplaces like this are already approved and published on the Shopify App Store makes this even more contradicting.

In the end we did not even need this app to be publicly visible, its invite only for our wholesale partners.

This is really blocking us and our whole business and we are out of ideas. Does anyone have any idea how we can solve this? Your help is much appreciated. Thank you!