Issue with the home internet sending, it has been 2 weeks

Hi Mint Mobile,

My Home MINTernet tracking ID was generated back on Tuesday, June 2nd. Today is Thursday, June 11th—it has been 7 full business days and FedEx still hasn't received the package.

Phone support keeps telling me 'it's shipping,' but the automated system is clearly stuck. Could you please look into the back-end system and tell me the actual status? If the 5G gateway device is backordered, please let me know the honest ETA. Thank you