Looking for advice on a difficult rental/living situation

My family and I are currently in our second year renting a basement unit. We renewed our lease last year because we simply did not have the financial ability to move at the time, despite already having concerns about the living situation.

For a long time, we’ve been dealing with ongoing noise issues, including heavy stomping, loud playing of instruments and loud impacts from neighbouring units. We also have no control over the temperature in our unit, and there are periods where it becomes uncomfortably cold with very limited ability for us to regulate it ourselves.

I have emailed property management multiple times regarding these concerns. In some cases I received no follow-up, and my most recent noise complaint from a few weeks ago has not received any response at all.

Our financial situation makes moving difficult, but at this point we feel that staying here is no longer sustainable. We want to get out as soon as possible, but we’re concerned about lease obligations, moving costs, and finding affordable housing.

I am also a cancer patient who continues to undergo long-term treatment, regular MRI scans, bloodwork, and specialist follow-up appointments. A stable living environment is important for both my health and my family’s well-being.

I’m hoping people can help answer a few questions:
- What options do we have if we want to leave before the end of the lease?
- Are there tenant advocacy organizations that can help us?
What evidence should we be documenting?
- Are there housing assistance programs, non-profits, charities, or government resources in Alberta that can help families facing financial hardship and medical challenges?
- We know about Civida. Are there other organizations or programs we should be looking into?

Any advice or experiences would be greatly appreciated. Thank you kindly and God bless!