I should be able to request another driver

I ordered dinner for my family at 5:30. A driver accepted the order at 6, while clearly shopping for someone else's groceries or liqueur order. The area they are pinged in is the liquor store and metro (grocery store) which is also under major construction. they didnt leave that area to get my order until right now (6:22pm) and they're 15 minutes away from picking it up, another 15 to my home. Food was ready at 6:05. Delivery times been pushed back 3 times now. If the driver can't make the proper delivery I should be able to request a different delivery person. 1hr 15min minimum.