Any experience with Akra creations bags?

Hopefully this is appropriate for this sub, I can't find any additional info about this anywhere. It took me like 3 weeks researching treat bags before finally settling on one from Akra Creations. The brand was recommended on a few posts here over the years and on pretty much all store fronts (etsy, their website, amazon) the reviews are great. I really want to love this bag but I haven't seen my order in well over their standard processing time. I've emailed both emails I've found for them through their website and my order confirmation email and haven't had a response in over a week. I'm pretty bummed, I can't get a status update, idk what else to do. Anyone else have any ideas or experience with this company? Just a last ditch effort before I give up on getting the bag and call my bank. I hate calling the bank.

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Thanks in advance!